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Here's the low-down; I am not a mass-production bakery, but a one-woman-show. All cakes, cupcakes and other baked goods are made-to-order, and require a great deal of time, effort, and care to create. My time is limited with the number of orders I can fill at any given time, and while I'd like to fulfil all requests, orders are on a first-come, first-serve basis. Thank you.

* Information and pricing are subject to change without notice.

How do I place an order?

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Please email me the following information:
-the date of your event
-the occasion/nature of your event (birthday, wedding, etc)
-what flavour you'd like
-how many people you will need to serve
-if delivery is required, the address of your event venue & time it needs to arrive
-your daytime phone number
-your email address
-an idea of what kind of cake design you are looking for
Gladycakes will contact you to discuss your order, after which price quotes and design concepts will be sent to you for approval.

How far in advance should I place my order?

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As early as possible. All orders are on a first-come, first-serve basis and my schedule fills up quickly. It is advisable that all wedding orders be placed at least 6 months in advance.

What factors into the price of a cake, cupcake or baked good?

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Every item is freshly baked and custom made to order. Pricing is based on the care given to each item, the one-of-a-kind nature of each order, the complexity of their design, and the amount of time and effort to produce your special order.

What is your payment policy?

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All orders require a 50%, non-refundable deposit to secure your date, which is applied to your final balance. Your order is not confirmed until we receive your deposit. Wedding cakes require the final balance to be paid 1 month prior to your event date. All other cake, cupcake or baked good orders require the final balance to be paid 1 week prior to your event date.
Gladycakes currently accepts cash and email money transfers.

What is your cancellation policy?

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If you need to cancel your order, please note the following:
1. All requests for cancellation must be made in writing (email).
2. For single tier cakes and cupcakes: Cancellations received less than 1 (one) week prior to event date, 30% of the final balance must be paid in full at time of cancellation.
3. For multi-tier and wedding cakes: Cancellations received less than 1(one) month prior to order date, 40% of the final balance must be paid in full at time of cancellation.
4. Wedding consultations: If cancellation is received less than 1 (one) week prior to scheduled appointment, a $30.00 cancellation fee must be paid in full upon notification.

Where are you located?

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Gladycakes is located in North York, Ontario, Canada. Address information is noted on all quotes and invoices.

Do you charge for delivery?

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-IMPORTANT: All Wedding cakes, multi-tiered cakes, sculpted cakes or tall cakes need incredible amounts of care and caution to transport and I STRONGLY ADVISE delivery for these orders.
-Pick-up is encouraged for small, single tier cakes, cupcakes and baked goods (if/when possible).
-With all pick-up orders, the client assumes responsibility for their order as soon as it leaves the Gladycakes premises. Please handle with care! (instructions on how to transport your cake will be given before pick-up).

Delivery fees are as follows:

For cupcake bouquets:
-Toronto/GTA included!
-York Region, $20*
-Peel and Durham regions, $40*
*HST is applied to delivery pricing

For everything else:
- Toronto/GTA $20
- York Region $30
- Peel & Durham regions $50
- An additional set-up fee will be applied to all multi-tier and wedding deliveries
- Delivery, setup, and stand rental fees are also subject to 13% HST.

Do you offer wedding consultations and tastings?

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Yes. The cost of a consultation and tasting is $30 and must be paid prior to your appointment. Should you book your wedding order with me then this cost gets applied to your overall wedding invoice. For the tasting you may choose up to 3 flavours from my menu; you and your significant other will sample at the tasting and will also receive a sample pack to take home! Your consultation will last between 30 minutes up to 1 hour and we will discuss the details of your wedding vision. Please feel free to bring along any design themes, invitations, colours, etc., that you would like to incorporate into your wedding cake/cupcakes/sweets. Consultations and tastings are by appointment only.

Do you ship internationally?

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Cakes and cupcakes are not shipped due to their delicate nature. However, edible toppers and other baked goods, such as brownies, ship very well. Please email me for further details.